About Us

Award Winning Dealership

The Clever Car Collection is proud to be an award winning business with three industry leading accolades to its name in its first few years of business. The Auto Trader awards place the Clever Car Collection in the top 1% of car dealers in the UK.

The Clever Car Collection has been awarded:

Auto Trader Innovation Award winner 2024

Auto Trader Highly Rated 2024

Dealer Chat Most Innovative award 2024

Five Star Customer Service

The Clever Car Collection prides itself on giving the very best customer service and is proud of its high star rating on both Auto Trader and Google. Check out our latest reviews on those platforms. We strive to give five star service to every single customer that walks through our doors and our customer care does not stop when you leave. We like to build lasting relationships with our clients and are proud to have welcomed back happy customers to our business again to buy their next car from us.

AI Assistance

The Clever Car Collection aims to streamline its processes with the help of AI wherever it can. This enables the team to free up its time to spend more of it looking after our customers. We use AI to help shortlist the most popular vehicles to sell, it helped us with our name and artwork and even helps price our cars to be the most accurate they can be on a daily basis.

Complaints Policy

At the Clever Car Collection we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.

If you have a general complaint:

For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.

Please contact us directly via email with the details and any supporting documentation.

If you do not have an email account, you can telephone us or send a letter.

Clever Car Collection

Unit 37

Basepoint Business Centre

Aerodrome Road

Gosport

Hampshire

PO13 0FQ

Tel: 02393 871965

Email: [email protected]

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a complaint regarding FCA regulated activities:

Regulated activities are finance or insurance, if your complaint relates to these then please contact Automotive Compliance directly.

Automotive Compliance Ltd you can be contacted via post, telephone, or email:

Automotive Compliance Ltd

The Factory

44 Alfred Street

Gloucester

GL1 4DD

Tel: 01452 671 560

Email: [email protected]

If we cannot resolve your complaint within eight weeks, you may refer your dispute to the Financial Ombudsman Service.

This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

Meet The Team

James Baggott
The Clever Car Collection is a venture born from the deep-rooted passion and experience of James, the founder of Car Dealer Magazine. James has been at the forefront of automotive journalism, providing insights, news, and reviews that have shaped the industry's narrative for more than 20 years. James is still the editor in chief of Car Dealer Magazine and chief judge for the annual industry renown Used Car Awards, held every year in London.
Joe Wallington
Joe is a passionate customer services expert who has been working with the Clever Car Collection since 2024. He is a highly skilled and experienced yachtsman and spends a lot of his time on the water when he’s not helping customers at the showroom.
Luke Mansfield
Luke joined the Clever Car Collection team in 2025 and helps throughout the business. He is in charge of preparing our cars to a high standard using Autogylm Professional products. He also helps with customer service across the business.
J-AI-ME
J-AI-ME is our AI assistant who you’ll find on our website to assist you with any questions you may have about our cars. You can ask J-AI-ME if the car is still available (if it’s on the website it is), what features it has, in fact try asking our robotic friend anything. It can help book you an appointment to come and see us and pretty much anything else you’ll need. If at any time you want to speak to James or Joe, or any other member of the CCC team, simply ask J-AI-ME to put you through or call us using the number on this site of WhatsApp us.